Regulatory Disclosure & Complaints

Wynthorpe & Co is authorised and regulated by the Financial Conduct Authority.

​

• Firm Reference Number (FRN): [INSERT FCA NUMBER]

• Trading Name: [Your Trading Name]

• Registered Address: [INSERT ADDRESS]

• Contact Email: [INSERT EMAIL]

• Contact Telephone: [INSERT PHONE NUMBER]

​

You can check our registration on the Financial Services Register by visiting the Financial Conduct Authority website.

We provide independent, whole-of-market mortgage advice. This means we are not limited to a restricted panel of lenders and can consider a comprehensive range of mortgage products available across the market.

​

Our advice is provided in line with FCA rules and is based on your individual circumstances, needs, and objectives.

We may receive remuneration in the following ways:

​

• A broker fee paid by you (details are set out on our Mortgage Fees page)

• A procuration fee paid by the lender on completion of your mortgage

​

Any fees payable by you will be clearly explained and agreed with you before we proceed.

The amount of commission we receive from lenders varies and will be disclosed in accordance with regulatory requirements.

Most residential mortgage advice and related services are regulated by the Financial Conduct Authority.

​

Please note:

​

• Not all Buy-to-Let mortgages are regulated by the Financial Conduct Authority

• Commercial mortgages are not regulated by the Financial Conduct Authority

We aim to provide a high level of service at all times.

​

However, if you are unhappy with any aspect of our service, you have the right to make a complaint.

​

You can contact us using the details below:

• Email: [INSERT EMAIL]

• Telephone: [INSERT PHONE NUMBER]

• Post: [INSERT POSTAL ADDRESS]

​

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible. A full copy of our complaints procedure is available upon request.

If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service, free of charge.

​

• Website: financial-ombudsman.org.uk

• Telephone: 0800 023 4567

​

You must normally refer your complaint within six months of receiving our final response.

We are registered with the Information Commissioner's Office and comply with UK data protection legislation.

​

Details on how we collect, use, and protect your personal data can be found in our Privacy Policy.

Your home may be repossessed if you do not keep up repayments on your mortgage.